Returns & Exchanges
Free Returns to the United States
We offer Free Returns within the United States when you use our prepaid
return-shipping label. See details below.
Returns must be received by Julius Jack within 30 days of your order’s
original shipment date. Please return the items in original condition
(unworn, unwashed, unaltered) with the tags, including Julius Jack hangtags
attached. Carefully review the Non-Returnable Items policy below to make
sure your item is eligible to be returned.
If you believe you have received defective or incorrect merchandise (style,
size, color), you must contact Customer Care within 5 days of receipt and
provide a photo of the defect.
The following are not eligible for refund and will be denied:
• Returns received after 30 days of the original shipment date
◦ All items marked “FINAL SALE” Final sale items also cannot be exchanged
• Damaged, washed, worn or altered items, including items returned with
deodorant, makeup, smoke, perfume and/or stains
• Shoes without the original box – the box must be free of damage, postage
stickers or stamps
Julius Jack reserves the right to determine eligibility for refunds, and to
update this Policy at any time without notice.
Please follow the instructions on your packing slip, fill out the applicable
sections and include it in your return package. If returning items from
separate orders, combine them into one package and include packing slips for
You must print and send your return within 30 days of the original shipment
date in order to be eligible.
1 Fill out and include your packing slip in the return package
2 Sign into your Julius Jack my account
3 Click on Print Return Label to download the label
4 Securely tape the label to the outside of your return package
5 If your order was delivered in a black resealable poly mailer, you can detach
the second adhesive strip to create a new closure for the return
6 Bring your return package to a USPS location or mail box
Please note: not all packages are delivered in resealable bags due to the
quantity of items and/or shipping method selected.
Julius Jack is not responsible for any return packages that are lost or
Once we receive your return package, please allow up to 7 business days for
your return to be processed. You will receive an email confirmation when
your refund has been processed and credited. Refunds will be credited to the
original method of payment. Depending on your banking institution, it may
take a few days to post the funds to your credit card account. Original
shipping charges are non-refundable.
We offer free shipping on all exchange orders within the continental United
States via Standard shipping. Exchanges must be made within 30 days of
Since many of our items sell out quickly, the best way to make an exchange is
to place a new order for the item you want. This will ensure that your item is
still in stock. Once we receive your return, we will waive the standard
shipping charges on the new order, and send you a return confirmation
email. The standard shipping will only be waived for exchange orders of
the same product.
To make an exchange with free Standard shipping:
1. Place a new order for the item(s) you want
2. Send an email to Julius Jack Customer Care at email@example.com:
With Subject: Exchange [Your Full Name] Return Order #______ New Order #______
3. Return the items you would like to exchange (see our Return Policy above for details)
If you are exchanging an item for a different size in the same style and
color, we are happy to match the original price you paid for the